Privacy Policy

This Privacy Policy ("Policy") describes how v2world ("the Platform", "we", "us", "our"), operating at https://v2world.cam, collects, uses, processes, stores, shares, and protects the personal data of users ("Player", "User", "you") who access and use the v2world online gaming platform and associated services.

v2world is committed to protecting the privacy and personal data of all users in accordance with applicable data protection legislation and international best practice standards for data privacy in the online gaming industry. This Policy applies to all personal data collected through the v2world website, mobile interface, customer support channels, and any other means of interaction between you and the Platform.

By registering an account with v2world, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together constitute the full agreement between v2world and its users.

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person — i.e., any data that can, directly or indirectly, identify a specific individual.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, combination, restriction, erasure, or destruction.
• "Data Controller" refers to v2world as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" refers to any third-party entity that processes personal data on behalf of v2world under a data processing agreement (e.g., KYC verification providers, payment processors).
• "Consent" means any freely given, specific, informed, and unambiguous indication by the data subject that they agree to the processing of their personal data for a specific purpose.
• "KYC" (Know Your Customer) refers to the identity and age verification procedures conducted by v2world to comply with applicable legal obligations.
• "Cookies" refers to small text files stored on your device by the v2world platform to enable platform functionality and collect usage analytics.

v2world collects personal data across several categories. The specific data collected in each category is described below:

Registration & Identity Data:

Financial & Transaction Data:

Platform Usage & Technical Data:

• IP address and geolocation data (country/region level)
• Device type, operating system, and browser information
• Session duration, page visit history, and clickstream data
• Game activity logs, bet history, and wagering records
• Customer support communication records (live chat transcripts, email correspondence)

Marketing & Preference Data (where consented):

• Communication preferences (email, SMS, push notification opt-in/out status)
• Bonus and promotion interaction history
• Preferred game categories and sports markets (derived from platform activity)

v2world uses the personal data described in Section 3 for the following purposes:

• Account Creation and Management: To register, verify, and maintain your v2world account, including processing your login credentials, managing account settings, and enabling account recovery.
• Identity and Age Verification (KYC): To verify that you meet the minimum age requirement of 21 years, confirm your identity in compliance with applicable regulations, and validate your payment methods.
• Payment Processing: To process deposits and withdrawals via your chosen payment method — DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Online, Visa/Mastercard, Bitcoin, or USDT — and to maintain accurate transaction records.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, account compromise, and other prohibited conduct as described in our Terms & Conditions.
• Regulatory and Legal Compliance: To comply with applicable anti-money laundering (AML) obligations, age verification requirements, and any lawful requests from regulatory or law enforcement authorities.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide account-related assistance through live chat and email.
• Platform Improvement: To analyse aggregated usage patterns, identify bugs, and improve the functionality, performance, and user experience of the v2world platform.
• Responsible Gambling: To monitor gaming activity for indicators of problem gambling behaviour, apply any self-exclusion or deposit limits you have set, and enforce platform-wide responsible gaming controls.
• Marketing Communications (with your consent): To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting support.

v2world processes your personal data only where a lawful basis exists for doing so. The applicable legal bases for the processing activities described in this Policy are as follows:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and v2world (your account Terms & Conditions). This includes account management, payment processing, game provision, and customer support.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC identity verification, AML reporting, age verification enforcement, and responding to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by v2world, including fraud prevention, platform security, responsible gambling monitoring, and improving the quality of platform services — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your explicit consent — for example, the sending of marketing communications or the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

v2world does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances:

• KYC and Identity Verification Partners: Licensed third-party identity verification services used to authenticate your identity and age during the KYC process. These providers operate under strict data processing agreements and are only permitted to use your data for verification purposes.
• Payment Processors: Payment gateway operators and financial institutions necessary to process your deposits and withdrawals — including DuitNow/FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Online, Visa/Mastercard, and cryptocurrency network operators. Only the minimum data necessary for payment processing is shared.
• Fraud Prevention and AML Services: Third-party fraud detection and anti-money laundering screening services used to identify and prevent prohibited financial activity on the platform.
• Regulatory and Law Enforcement Authorities: Where v2world is legally required to disclose personal data to a competent regulatory authority, court, or law enforcement body, we will comply with such requirements while informing the affected user where legally permissible to do so.
• IT and Platform Infrastructure Providers: Cloud hosting, content delivery, and platform infrastructure vendors who process data on our behalf under contractual data protection obligations. These providers act as data processors and are not permitted to use your data for their own independent purposes.

The v2world platform uses cookies and similar tracking technologies to enable core platform functionality, analyse user behaviour in aggregate, and deliver a personalised experience. The categories of cookies used are described below:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, login authentication, and security functions. These cookies cannot be disabled without impairing platform functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the platform — such as page load times, error rates, and navigation patterns — to identify and resolve performance issues.
• Functional Cookies: Used to remember your preferences (such as language settings, display options, and last-used game categories) to provide a more consistent user experience across sessions.
• Marketing Cookies (consent-based): Where you have given explicit consent, these cookies may be used to understand your interests and deliver relevant promotional content within the v2world platform. These cookies are never used to serve third-party advertising.

You may manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may affect your ability to use certain platform features. Your consent to non-essential cookies can also be managed through the cookie preference centre available on the platform.

v2world retains personal data for the minimum period necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by applicable law or regulation.

• Active Account Data: Retained for the duration of your active account relationship with v2world.
• Post-Closure Retention: Following account closure, personal data (including KYC documentation and transaction records) is retained for a minimum of 5 years in compliance with applicable anti-money laundering legislation and regulatory requirements.
• Customer Support Records: Communication records with our support team are retained for a minimum of 2 years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Records of your marketing preferences and consent status are retained for as long as necessary to demonstrate compliance with consent obligations, and for a minimum of 3 years post-withdrawal of consent.
• Technical Logs: Server and access logs containing IP address and session data are retained for a maximum of 12 months, after which they are automatically deleted or anonymised.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.

v2world implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security controls include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and v2world's servers
• Encrypted storage of sensitive personal and financial data at rest
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data
• Two-factor authentication (2FA) for all administrative access to systems holding personal data
• Regular independent third-party security audits and penetration testing
• Comprehensive internal data breach response procedures with defined escalation timelines

As a user of v2world, you hold the following rights in relation to your personal data. v2world will respond to all valid rights requests within 30 days of receipt. There is no charge for standard requests; however, where requests are manifestly unfounded or excessive in frequency, an administrative fee may be applied.

To exercise any of the above rights, please contact our Data Privacy team by emailing [email protected] with the subject line "Data Subject Request — [Right Type]". We will verify your identity before processing the request to ensure your data is not disclosed to unauthorised parties.

As an international online gaming platform serving Malaysian users, it may be necessary for v2world to transfer your personal data to countries outside Malaysia in order to deliver platform services — for example, in connection with cloud infrastructure providers, KYC verification partners, or payment processors operating internationally.

Where personal data is transferred internationally, v2world ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections afforded under applicable data protection law. Such safeguards may include contractual data protection clauses between v2world and the receiving entity, or reliance on the adequacy of data protection standards in the receiving jurisdiction.

Where data is transferred to payment processing networks in connection with your deposit or withdrawal transactions (such as international card networks or cryptocurrency blockchain networks), such transfers are necessary for the performance of your contractual payment instruction and are covered by the terms of those payment networks.

v2world conducts mandatory age verification as part of the KYC process for all registered accounts prior to processing any withdrawal. Proof of age documentation is required for all players. If you are a parent or guardian and believe that a minor may have registered an account on v2world, please contact our support team immediately at [email protected] so that we can take appropriate action.

v2world reserves the right to amend, update, or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email in advance of material changes where practicable
• Display a prominent notice on the v2world platform homepage

Your continued use of the v2world platform following the publication of any amended Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you may request account closure in accordance with our Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically to remain informed of how v2world protects your personal data.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how v2world handles your personal data, please contact us through the following channels:

• Data Privacy Enquiries (Email): [email protected] — please include "Privacy Policy Enquiry" or "Data Subject Request" in the subject line for prompt routing to our privacy team.
• General Customer Support (Live Chat): Available 24/7 within the platform for account queries, with average first-response times under 90 seconds.

We will acknowledge all privacy-related requests within 48 hours and aim to resolve them within 30 calendar days of receipt. Where a request is particularly complex or where you have made multiple requests simultaneously, we may extend the response period by up to an additional 60 days, in which case we will inform you of the extension and the reasons for it.